Privacy policy
Privacy Policy
Last updated: 2.6.21
We ask that you read this website’s privacy policy (the “Policy”) carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
It is important that you read this Policy together with any other privacy notice or fair processing notices that we may provide on the website at or around the time that we collect or process personal data about you (for example, fair processing notices that we may display to you at the time that you sign up to receive e-mail updates from us) so that you are fully aware of how and why we may use data.
This Policy supplements other notices on the website, including our Website Terms (https://uk.fullgreen.com/policies/terms-of-service) and our Cookie Policy (https://uk.fullgreen.com/pages/cookie-policy), and should be read alongside such terms. This Policy is not intended to override or replace these terms.
By visiting or otherwise using the website, you agree to our terms and this Policy (including as they may be amended from time to time). If, for any reason, you do not agree to the terms of this Policy, please stop using our website.
Overview
Fullgreen UK Ltd (trading as Fullgreen, company number 10012921, and a wholly owned subsidiary of Fullgreen Ltd) is an organisation that aims to make healthy eating easier. For more information on how we do this, see our products. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Our Website
This Policy relates to your use of our website. Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you, including services that sell our products. These other third parties may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
Our Collection & Use Of Personal Information
We collect personal information about you when you access our website, register with us, contact us (including via our live chat function), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly – such as when you register for an account with us, contact us or purchase products or services via our website – or indirectly – such as your browsing activity while on our website. See also ‘Cookies’ (below).
The personal information we collect about you depends on the particular activities carried out through our website. It may also include the following:
- Identity Data, such as: First name, Family name, Username or Similar Identifier, Title, Date of Birth and Gender
- Contact Data, including: Billing Address, Delivery Address, Email Address and Telephone Numbers
- Financial Data, including: Bank Account, PayPal, Apple Pay (or other payment services) as well as Payment Card Details
- Transaction Data, including details about payments to and from you and details of products and services you have purchased from us
- Technical Data, including: Internet Protocol (IP) Address, Login Data, Browser Type and Version, Time Zone and Location, Plug-in Types and Versions, Operating System and Platform and other technology on the devices you use to access this website
- Profile Data, including: Username and Password, Purchases or Orders made by you, Interests, Preferences, Feedback and Survey Responses
- Usage Data, including: Information about how you use our website, products and services
- Marketing and Communications Data, including: Preferences in receiving marketing messages from us (or third parties) and your Communication Preferences
We use and combine the personal information we collect to:
- Create and Manage your User Account with us
- Verify your Identity
- Provide Products and Services to you
- Customise our Website Experience and Content to your particular preferences
- Notify you of any changes to our Website, Products or Services that may affect you
- Improve our Products or Services
Our Legal Basis For Processing Personal Information
When we use your personal information we are required to have a legal basis for doing so. This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children. There are various different legal bases upon which we may rely to collect personal information, depending on what that information is and why we process it.
The legal bases we may rely on include:
- Consent: where you have given us clear consent for us to process your personal information for a specific purpose
- Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- Legal Obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
- Vital Interests: where our use of your personal information is necessary to protect you or someone else’s life
- Legitimate Interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
If you require further information regarding which legal basis we are relying on for a specific processing activity, please contact us.
Who We Share Your Personal Information With
Depending on how and why you provide us with your personal data we may share it in the following ways:
- with any member of our company group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006
- with selected official bodies to prevent and detect fraud or credit risks such as: central and local government bodies, HM Revenue & Customs, regulators and other tax authorities, law enforcement agencies, and fraud protection agencies;
- with selected third parties who we sub-contract to provide various products, services and/or aspects of the website’s functionality such as:
- Our outsourced IT service providers such as Compuserve to enable us to resolve IT issues;
- Providers of third party analytics tools, such as Google Analytics, HotJar, GRIN, Brandbassador and Facebook Pixel to enable us to identify our customer base, target our advertising and that assist us in the improvement and optimisation of this website;
- Our CRM and website functionality providers such as Klaviyo, Accentuate, Searchanise and Swym to enable us to deliver our site, manage our customer relationships, manage our marketing strategy and customise our site based on your purchasing preferences;
- Our E-commerce and payment processing providers such as Shopify and ReCharge, for E-commerce processing;
- Our shipment and delivery service providers such as Amazon and boughey, for order fulfilment;
- with selected third parties who we contract with to provide professional services such as our insurers, accountants, auditors and lawyers.
We may also disclose your personal data to third parties in the following events:
- if we were to sell or buy any business or assets or to receive third party investment, in which case we may disclose your personal data to the prospective investor, seller or buyer of such business or assets as part of that investment or sale;
- if Fullgreen or substantially all of its assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or if we are compelled to provide your details to a lawful authority in order to aid in the investigation of crime or disorder; and/or
- in order to enforce or apply our website’s terms; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Some of those third party recipients may be located outside the European Economic Area (EEA) — for further information including on how we safeguard your personal data when this occurs, see “Transfer Of Information Out Of The EEA”.
Transfer Of Information Out Of The EEA
We endeavour not to transfer your personal information to parties located outside of the UK or EEA, though this may happen where their technical platforms or servers are operated physically outside of this geographical location – or in the cloud.
In this instance, if the European Commission has not given a formal decision that a country outside of the UK or EEA provides an adequate level of data protection similar to those which apply in the UK and EEA, any transfer of your personal information will be subject to an appropriate mechanism, designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information, for example European Commission approved contract clauses.
Cookies & Similar Technologies
A cookie is a small text file which is placed onto your computer, smartphone or other electronic device, when you use our website. We use cookies and other similar tracking technologies such as action tags and single-pixel gifs to help us recognise your device and to store some information about your preferences or past actions. They are also necessary in order for us to provide shop services (for example, items in your shopping basket are stored in a cookie).
For more information on this kind of technology and details of the cookies that we use on our website please see our Cookie Policy (https://uk.fullgreen.com/pages/cookie-policy).
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
Disabling Cookies
You can disable cookies in your web browser’s settings. However, this may cause certain functions or services of our website to stop working. For information on how to delete cookies, please refer to your browser’s usage information.
Marketing
We would like to send you information about Products and Services, Competitions and Special Offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to send information, we may do this by post, email, telephone, text message (SMS) or automated call.
We may also share information with selected third parties – only where it is vital to deliver products or services that you have requested or if you have explicitly agreed to share your data for marketing purposes. In these instances, third parties may directly send you information about their products or services, depending on what you have agree to.
We will always ask whether you would like us – or other businesses – to send you marketing messages and require you to explicitly opt-in to these messages.
Unsubscribing To Marketing Messages
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by logging into your account area or following the ‘Unsubscribe’ instructions within emails or texts.
Your Rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your use personal information
- Access to your personal information and to certain other supplementary information that this Policy is already designed to address
- Require us to correct any mistakes in your information which we hold
- Require the erasure of personal information concerning you in certain situations
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- Object at any time to processing of personal information concerning you for direct marketing
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- Object in certain other situations to our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
- Claim compensation for damages caused by our breach of any data protection laws
For further information on your rights, including the circumstances in which they apply, visit ico.org.uk
Exercising Your Rights
If you would like to exercise any of those rights, please email, call or write to us:
- Providing:
- information to help us identify you (eg. your Account Number, User name, Registration or Order Details); and
- proof of your identity and address (a copy of your driving licence, passport or a recent utility or credit card bill)
- Let us know the specific information to which your request relates
Keeping Your Personal Information Secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How Long We Will Keep Your Personal Data For
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
How To Complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone (within the UK): 0303 123 1113.
Changes To This Policy
We reserve the right to revise, update or amend this Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant we will endeavour to let users of the website know, most likely by way of showing you a notification or posting it on our website. However, it is your responsibility to check this Policy before each use of our website and to make yourself aware of any changes.
For ease of reference the top of this Policy indicates the date on which it was last updated. Your continued use of our website after we make changes to this Policy is deemed to be acceptance of those changes, so please check this Policy periodically for updates.
How To Contact Us
Please contact us, if you have any questions about this Policy or the information we hold about you. If you wish to contact us, please send an email to hello@fullgreen.com or write to Fullgreen, Unit 6f, Hewlett House, 5 Havelock Terrace, London, SW8 4AS, United Kingdom.
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