Terms of service
Terms & Conditions
Last updated: 2.6.21
THESE TERMS APPLY TO ALL USE OF THE WEBSITE ITS CONTENT AND SERVICES. BY CONTINUING TO USE THE WEBSITE YOU ARE INDICATING YOUR ACCEPTANCE OF THEM.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
These terms and conditions (together with the various documents referred to in them) set out the terms on which you may make use of our website. Use of the website includes accessing it, perusing it, or using any of the functionality offered via it.
Please read these terms and conditions carefully before you start to use the website as they represent a binding legal agreement and you will be bound by them. We recommend that you print a copy of these terms for future reference.
By using the website, you confirm that you accept these terms and conditions (including as amended from time to time) and that you agree to comply with them.
If you do not agree to these terms and conditions, you must not use the website or the services offered on the website.
Other Applicable Terms & Policies
The following additional terms also apply to your use of the website:
Our Privacy Policy (https://uk.fullgreen.com/policies/privacy-policy), which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
Our Cookie Policy (https://uk.fullgreen.com/pages/cookie-policy), which sets out information about the cookies on the website.
Information about the owner of the website
The website is operated by Fullgreen UK Ltd (trading as Fullgreen, company number 10012921, and a wholly owned subsidiary of Fullgreen Ltd). If you wish to contact us, please send an email to hello@fullgreen.com or write to Fullgreen, Unit 6f, Hewlett House, 5 Havelock Terrace, London, SW8 4AS, United Kingdom.
Changes to these Terms & Conditions
We reserve the right to revise, update or amend these terms and conditions at any time to reflect changes to our business or changes in the law. Where these changes are significant we will endeavour to let users of the website know, most likely by way of showing you a notification or posting it on our website. However, it is your responsibility to check these terms before each use of our website and to make yourself aware of any changes.
For ease of reference the top of these terms indicates the date on which they were last updated. Your continued use of our website after we make changes to these terms is deemed to be acceptance of those changes, so please check these terms periodically for updates.
Our Website
Fullgreen aims to offer the best website services possible and endeavors to ensure all information and prices are accurate and up-to-date. As with most complex technologies, it is not possible for us to promise our service will be fault-free – or available at all times. On occasions access may be restricted for scheduled maintenance or the introduction of new services. Similarly content, services, prices and offers may be updated or removed at any time.
Fullgreen cannot be held liable for any damage to its website, or modification to content (including links to external websites) as a result of outside interference. Neither will it be considered liable for any inability to access the website’s services.
Fullgreen Products
We’re proud of our products and aim to deliver the highest levels of product consistency and quality at the best price – via this website’s ecommerce service. However, we do not undertake to continue our ecommerce service, nor the supply of any specific product and retain the right to change them at any time.
Each product is listed truthfully and clearly and is accompanied by detailed information about ingredients and nutrition. We will also clearly state if a product contains any allergens. Products are listed for sale subject to availability. If you have ordered a product that is no longer available, we will contact you to let you know and will refund your payment at the earliest possible opportunity.
Images of products on our website are for illustrative purposes only and may vary slightly from actual packaging.
Fullgreen Subscriptions
Fullgreen Subscription orders may be made available. These orders shall repeat over extended periods of time and may be affected by changes in availability, formulation, product price or delivery cost. Fullgreen reserves the right to adjust prices (including delivery costs) and will endeavor to inform all active subscribers with advance notice sufficient for those subscribers to opt out of the service. The contents and frequency of subsequent deliveries can be managed or cancelled by logging into this website. Amending subscription details or cancelling a subscription can be done at any time, without penalty.
Prices & Payment
All product prices are clearly quoted on our website. These prices are inclusive of taxes but may be exclusive of delivery charges. We endeavor to make the purchase amount as clear as possible prior to checkout via our ecommerce services.
It is always possible that, despite our best efforts, some items may be incorrectly priced. We will normally verify prices as part of our order procedures, even if a product’s correct price is higher than the price stated on any page of our website, we will honor any purchases made prior to correction. Customers will be informed of any separate/additional charges as part of the checkout process.
We accept multiple payment methods, via a 3rd party payment systems, and cannot take responsibility for orders that are not accepted as a result of incorrect or invalid payment details or technical issues with payment services.
Free Offers & Discounts
Free offers or discounts may be available. These are subject to stated terms. Except where expressly stated, discounts and credits are offered only once to any individual. Only one discount or credit can be used in conjunction with any single purchase and may not be applicable to already discounted items, such as Trial Offers. Fullgreen reserves the right to vary the conditions of use or to withdraw vouchers, discounts and credits at any time.
Deliveries
Products bought on a country-specific version of the Fullgreen website will be delivered to addresses within that country only. Fullgreen will arrange for products to be delivered to the address specified during the purchase process, so please make sure to check you’ve provided the correct information before confirming your order. We cannot accept liability for late or failed deliveries due to an incorrect address.
If Fullgreen packages do not fit your mailbox, or you are away when the package is delivered, our carrier should leave a notification with information about collection or re-delivery. They will hold the package for a number of days (according to their own business terms) before returning it to us. It is your responsibility to contact them to arrange receipt of the package as soon as you can. If your delivery does not arrive within 8 working days, from notification of dispatch, please let us know. To minimize costs and to assist in delivery, orders may be split across a number of packages and customers will be advised of this accordingly. We reserve the right to refund your account and refuse further delivery if it becomes apparent that, in our sole opinion, delivery to your location is unreliable.
Cancellation, Returns & Refunds
We will honor any cancellation requests received prior to dispatch, but it will not be possible to cancel or amend orders after dispatch has taken place. We may, on occasion, offer to replace items that have failed to be delivered though we cannot accept responsibility if incorrect delivery details are provided to us.
If an order arrives damaged, or is faulty, we want to know about it so please Contact Us. Refunds will be offered where it can be proven that Fullgreen has failed in its obligation to deliver products as described. Fullgreen may request goods to be returned, for inspection, by recorded delivery. If a fault is agreed, a full refund (including your postal costs) will be offered. Nothing in this section affects your statutory rights.
Intellectual Property Rights
The website and any software required for its use may contain confidential information or information protected by intellectual property rights. Unless otherwise stated, intellectual property rights concerning trademarks, products, text or images included on the website are the sole property of Fullgreen and we do not grant any 3rd party license or usage right.
It is illegal to copy, modify, create derivative works, reverse engineer, disassemble or otherwise attempt to find the source code (except as provided by law), sell, assign, sub-license or transfer in any way whatsoever any rights pertaining to the software. It is also forbidden to modify the software or to use modified versions, in particular (without being limited thereto) with the aim of obtaining unauthorized access to the service and accessing the website by any means other than by the interface provided by Fullgreen for this purpose.
Sales on Amazon
Please note we are the exclusive seller of Fullgreen products on Amazon.com and Amazon.co.uk. We do not authorize any 3rd party to resell our products in any way on Amazon or any other online marketplace. We also guarantee a shelf life on all products of at least 3 months from the time they arrive with a customer. Anything below this please contact us for a replacement.
Applicable law
Please note that these terms and conditions, and their subject matter are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any disputes. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms and conditions of use and their subject matter (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.
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